Returns & Refunds

At EcoJute Bags, we want you to be satisfied with your wholesale purchase. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for eco-friendly bags supplied across Canada and North America.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused and in original packaging
  • Return requests must be made within 14 days of delivery
  • Proof of purchase (invoice or receipt) is required

Non-Returnable Items

Certain items cannot be returned:

  • Custom branded or personalized bags
  • Clearance or final sale items
  • Products damaged after delivery due to misuse

Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable

Exchanges

We offer exchanges for:

  • Defective or damaged items upon delivery
  • Incorrect items shipped by EcoJute Bags

Please contact our team to arrange an exchange.

Shipping Returns

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped. Ship returns to: 📍 EcoJute Bags, 10212 Yonge Street, Unit 202, Richmond Hill, Ontario, L4C 3B6, Canada

Contact Information

For return requests or refund inquiries:

📞 Phone: +1-647-716-7664

📧 Email: info@ecojutebags.ca

Updates to Policy

We may update this Refund & Returns Policy from time to time. Changes will be posted on this page with the updated date.