Shipping Policy

EcoJute Bags is committed to delivering eco-friendly wholesale bags efficiently and securely. This Shipping Policy explains our delivery process, timelines, and responsibilities for customers across Canada and North America.

Shipping Coverage

• We ship wholesale orders across Canada and North America.
• Local deliveries are available in Richmond Hill, Ontarioand the Greater Toronto Area.

Processing Time

• Orders are processed within 2–3 business daysafter payment confirmation.
• Custom branded orders may require additional production time.

Delivery Time

• Standard delivery: 5–7 business dayswithin Canada.
• North America delivery: 7–14 business daysdepending on location.
• Delays may occur during peak seasons or due to courier issues.

Shipping Costs

• Shipping costs are calculated at checkout based on weight, volume, and destination.
• Customers are responsible for providing accurate shipping details.

Tracking Orders

• Customers receive a tracking number once the order is shipped.
• Tracking updates are available via courier services.

Damaged or Lost Packages

• If a package is damaged or lost during transit, contact us immediately.
• We will work with courier partners to resolve the issue.

Contact Information

📍 Address: 10212 Yonge Street, Unit 202, Richmond Hill, Ontario, L4C 3B6, Canada

📞 Phone: +1-647-716-7664

📧 Email: info@ecojutebags.ca